Refund Information

You're eligible for a replacement or full refund within 30 days of purchase if:

• Your key doesn't activate with the official vendor software, and our support team is unable to resolve it.
• You received the wrong product due to an error on our end.
• You made a duplicate or accidental purchase and report it before the key has been revealed or used.

• Simple change of mind, once the key has been revealed, copied, or activated.
• Activation issues caused by installing the software from an unofficial or third-party source instead of the official vendor link we provide.
• The key has been shared, transferred, or used on a device outside the license terms shown on the product page.
• Requests made more than 30 days after the original purchase date.

The process is quick and handled directly by our support team:

• Contact us with your order number and a short description of the issue.
• We verify the activation problem, sometimes together with the software vendor.
• Where possible, we issue a fresh replacement key first — this resolves most cases without needing a refund at all.
• If a replacement doesn't fix it, we process a full refund to your original payment method.

Approved refunds are returned to your original payment method within 5–10 business days of approval. The exact time it appears on your statement depends on your bank or card issuer, not on us.

A small number of products, like Microsoft 365, are ongoing subscriptions managed through the vendor's own account system rather than a one-time key. If you need to cancel a subscription, you can do so any time from your vendor account; contact us and we'll review whether a partial refund applies based on how much of the term is unused.